Patient relation representative

Hospital experience Arabic speaker Ensure coordination of communication between patients and families and medical staff • Provide patients and families with information on hospital services, procedures, and protocols • Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers • Respond to patient inquiries regarding physicians and services • Create and maintain liaison with insurance companies to inquire about payable or paid claims • Analyze and interpret patient account data and facilitate payments • Post patient demographic and financial entries into the predefined hospital database • Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly • Teach patients to use healthcare equipment on their own or in a home environment • Assist patients with problems associated with hospital registration and admission • Compile financial data and perform financial analysis assessments of uninsured patients • Provide support by establishing payment arrangements for uninsured or underinsured patients • Ensure that all concerns and complaints are directed to the concerned personnel with a hospital • Perform crisis intervention duties with a view to facilitating resolutions • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability • Effect change within the hospital system to ensure that patient experience is enhanced • Suggest improvements to present hospital systems in a bid to make the system more workable • Provide feedback to patients and families regarding their concerns and complaints