Term

Summary of Main Duties and\ Responsibilities.   Install and configure new workstations, peripherals and software in addition to the IP phone services. Provide support for workstations hardware and software and peripherals. Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms. Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints. Participate in evaluating IT hardware/Software related bids. Provide prompt assistance in urgent situations. Provide timely assistance to users in their locations. Maintain workstations hardware including monitors, keyboard and printers Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes. Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements. Organize, prioritize and complete computing support requests; direct or those routed by helpdesk. Update all users’ applications with the latest service packs & patches when needed Ensure that antivirus software is up, regularly updated and functioning on all workstations properly. Provide workstation and peripheral hardware preventive maintenance. Provide orientation for users on the use of their H/W, S/W and Network accessibility. Stay up to date with technological trends related to hospital IT environment. Provide services in a customer-friendly approach. Participate actively in the quality improvement program of the department/unit. Perform other related duties as assigned. Position Requirements/Qualifications Minimum diploma degree in computer-related. Computer maintenance professional certificates are highly preferable. A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals. Solid experience in Windows platform support. Experience in supporting windows based applications. Familiarity with networking principles. Good analysis and troubleshooting skills to identify and report software problems. preferably knowledge in IP phone services. Excellent communication skills. Other Skills/Abilities Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision. Ability to work in a team environment. Maintain confidentiality of all data he/she may find in users workstations. Demonstrate courtesy, kindness and empathy to patients, co-workers, visitors and subordinate staff at all times. Hospital experience preferred. Good experience in Red Hat platform is a plus.  

Should have qualification in any Medical field. Have Coding knowledge and should have the experience in UAE in similar position for atleast 4 years.  Should be able to independently handle Claim submissions, re-submissions, reconciliations.  Good MS Office skills an added advantage.

Hospital experience Arabic speaker Ensure coordination of communication between patients and families and medical staff • Provide patients and families with information on hospital services, procedures, and protocols • Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers • Respond to patient inquiries regarding physicians and services • Create and maintain liaison with insurance companies to inquire about payable or paid claims • Analyze and interpret patient account data and facilitate payments • Post patient demographic and financial entries into the predefined hospital database • Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly • Teach patients to use healthcare equipment on their own or in a home environment • Assist patients with problems associated with hospital registration and admission • Compile financial data and perform financial analysis assessments of uninsured patients • Provide support by establishing payment arrangements for uninsured or underinsured patients • Ensure that all concerns and complaints are directed to the concerned personnel with a hospital • Perform crisis intervention duties with a view to facilitating resolutions • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability • Effect change within the hospital system to ensure that patient experience is enhanced • Suggest improvements to present hospital systems in a bid to make the system more workable • Provide feedback to patients and families regarding their concerns and complaints  

Hospital Experience in required for this position Arabic Speaker  Call Center Agent Job Responsibilities and Duties: Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned

Approval coordinator experience(IP&OP) Entering signed Network agreements between Insurance Companies and UHS in the Hospital software. Verifying the requests from doctors based on medical conditions. Taking approvals for requests that require approvals. Processing claims in the system on daily basis. Auditing the invoices before sending them to Insurance Companies. Preparing claims submission statements on monthly basis for submitting invoices to Insurance Companies. Deducting the payments from the statement of each Insurance Company. Coordinating with Insurance Companies for queries related to medical claims. Reconciling the claims that are short-paid/ rejected with valid medical reports. Coordinating with doctors for medical reports and queries from Insurance Companies. Informing the patients after receiving the approvals. Medical background  Arabic speaking (preferred)  

A. Maintain the Laboratory’s Quality System. B. Perform analytical tests in the laboratory. C. Assist with laboratory administrative duties. D. Maintain smooth laboratory work flow. E. Obtain lab certifications  F. Promote good customer relations  G. Sample collections and water quality monitoring. H. Other duties as assigned.   Candidate should be a lab technologist with CAP experience and successive accreditation.

Internal Auditor: Must have the knowledge of various aspects of Hospital working functions.  Previous experience in similar or related position is essential. Should be Commerce Graduate and should have good computer skills including preparation of analytical statements, large data analysis, critical review skills. Ability to join immediately is an advantage over others.