Term

Hospital experience Arabic speaker Ensure coordination of communication between patients and families and medical staff • Provide patients and families with information on hospital services, procedures, and protocols • Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers • Respond to patient inquiries regarding physicians and services • Create and maintain liaison with insurance companies to inquire about payable or paid claims • Analyze and interpret patient account data and facilitate payments • Post patient demographic and financial entries into the predefined hospital database • Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly • Teach patients to use healthcare equipment on their own or in a home environment • Assist patients with problems associated with hospital registration and admission • Compile financial data and perform financial analysis assessments of uninsured patients • Provide support by establishing payment arrangements for uninsured or underinsured patients • Ensure that all concerns and complaints are directed to the concerned personnel with a hospital • Perform crisis intervention duties with a view to facilitating resolutions • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability • Effect change within the hospital system to ensure that patient experience is enhanced • Suggest improvements to present hospital systems in a bid to make the system more workable • Provide feedback to patients and families regarding their concerns and complaints  

Hospital Experience in required for this position Arabic Speaker  Call Center Agent Job Responsibilities and Duties: Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned