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Summary of Main Duties and\ Responsibilities.   Install and configure new workstations, peripherals and software in addition to the IP phone services. Provide support for workstations hardware and software and peripherals. Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms. Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints. Participate in evaluating IT hardware/Software related bids. Provide prompt assistance in urgent situations. Provide timely assistance to users in their locations. Maintain workstations hardware including monitors, keyboard and printers Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes. Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements. Organize, prioritize and complete computing support requests; direct or those routed by helpdesk. Update all users’ applications with the latest service packs & patches when needed Ensure that antivirus software is up, regularly updated and functioning on all workstations properly. Provide workstation and peripheral hardware preventive maintenance. Provide orientation for users on the use of their H/W, S/W and Network accessibility. Stay up to date with technological trends related to hospital IT environment. Provide services in a customer-friendly approach. Participate actively in the quality improvement program of the department/unit. Perform other related duties as assigned. Position Requirements/Qualifications Minimum diploma degree in computer-related. Computer maintenance professional certificates are highly preferable. A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals. Solid experience in Windows platform support. Experience in supporting windows based applications. Familiarity with networking principles. Good analysis and troubleshooting skills to identify and report software problems. preferably knowledge in IP phone services. Excellent communication skills. Other Skills/Abilities Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision. Ability to work in a team environment. Maintain confidentiality of all data he/she may find in users workstations. Demonstrate courtesy, kindness and empathy to patients, co-workers, visitors and subordinate staff at all times. Hospital experience preferred. Good experience in Red Hat platform is a plus.  

Position: Clinical INFORMATICS Department : Information Technology Position Summary ·         Provide first line of support to all clinical and administrative staff for issues related to application. ·         Ensure effectiveness of implementation, evaluation and optimization of all clinical projects and workflows. ·         Collaborate with clinical departments and other hospital staff in overall project implementation and support. ·         Work closely with nursing and other clinical department to improve system workflows. ·         Analyze and interpret patient, nursing, or information systems data to improve clinical services. ·         Analyze health-related data. Translate Clinical practice information between Clinical Staff and systems engineers. Identify, collect, record or analyze data that are relevant to the clinical care of patients. Document operational activities. ·         Participate in the implementation of information system/s. Test any configuration, customization or update of hospital information systems. ·         Conduct customer-oriented training workshops. ·         Test applications and applications' updates and releases before general release to end users. ·         Maintain current and complete documentation for applications. ·         Ensure customer satisfaction through effective written and oral communications. ·         Administer, troubleshoot and update information systems/applications. ·         Provide on-demand online training material to enhance user’s utilization of IT systems. ·         Provide services in a customer-friendly approach. ·         Participate actively in the quality improvement program of the department/unit. ·         Perform other related duties as assigned. ·         Train end users (including Doctors, Nurses and other Clinical and Administrative staff) on related software applications ·         Research, identify, and utilize new related applications. ·         Participate in system analysis efforts and requirement gathering. Position Requirements/Qualifications ·         Bachelor of Nursing or relevant degree in healthcare ·         A minimum of 3 years of experience in working in a healthcare facility. ·         Strong Understanding of hospital clinical processes, issues and practices. ·         Understanding of information systems. ·         Ability to articulate facts and ideas clearly and concisely. Other Skills/Abilities ·         Solid understanding of hospital clinical processes, issues and practices. ·         Preferably has knowledge in one or more of the following applications: electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing. ·         Ability to assess end users’ needs and identify opportunities for improvement.